This course is aimed at people who are looking to work in the business administration sector.

The learning undertaken during the programme will help learners gain an understanding of the different job roles and activities employees will expect to carry out in the sector along with key responsibilities and potential experiences.

Learners will gain a PDE certificate at the end of this course.

You will cover a range of topics to help you develop and expand your knowledge and skills.

Learning topics include:

• Induction and self-assessment 
• Personal attitudes and behaviours 
• Customer service 
• Recognise and deal with customer queries, requests and problems 
• Recognise and dealing with difficult customers 
• Interview skills and preparation