About the course
Our apprenticeship programme has been designed by a team of curriculum experts to create a high-quality learning experience. We have created a programme to equip you with the advanced skills and the confidence to consistently deliver the highest standard of customer service possible
You’ll benefit from a blended learning model that gives you access to a wide range of different learning techniques and additional resources to deepen you’re knowledge and understanding of customer service and your role as a specialist.
Our expert staff are on hand and ready to ensure you have the knowledge, skills and behaviours for your job role, enabling you to provide a great customer experience.
Whether this is managing complex cases or using data in an effective way to influence change and improve services, you’ll have the tools and know-how to competently perform your role.
Additionally, by completing this apprenticeship you will also be eligible to join the Institute of Customer Service as an Individual member at Professional level.
This course is cost-free to learners. All our programmes are regulated and funded through the government or the apprenticeship levy.