Retail team leader apprenticeship

I am a qualified and experienced trainer with 23 years of experience in the industry and almost 15 of these with Realise! With extensive experience in customer service, retail and business administration, working in these sectors since the age of 15. I have a plethora of knowledge and skills to support learners at various stages of their career. Along with my excellent and cheery communication skills, I love supporting people and it is a pleasure to see them succeed in achieving their goals and aspirations.

I am an experienced assessor and trainer, delivering retail, customer service and business administration from level 2 to Level 4. I have been working in the industry for the last seven years and started working with Realise in October 2018. I have a bachelor degree in economics and masters in business administration. I have more than 10 years of experience in retail and business administration. Ever since I have moved into this role, I have enjoyed it immensely as it has been both challenging and rewarding at the same time. I always try to keep myself extremely organised and have a flexible approach to my workload.

I am a proud dad of two lovely kids and love to enjoy my time with my family. Besides my work and family life, it’s all about sport. sport is my passion and hobby. I love to watch football, cricket and tennis. I am a die-hard fan of Manchester United and closely follow English County Championships. I am also a big fan of Roger Federer.

I work as a senior training and development officer in the business skills sector and I have over 15 years’ experience within the industry, I have worked here at Realise for just over 3 years. As well as supporting my performance manager, I work on the BT contract delivering customer service and retail management apprenticeships in Openreach and EE.

I started my career as a management trainee in retail, so I know what it is like to work and do a qualification at the same time.

At the end of my training programme, I progressed from supervisor right through to senior management level. This progression has meant I have learnt and developed a great portfolio of business skills; customer service, business administration, retail and management. I chose to move into apprenticeships in 2007 because I wanted to share my industry knowledge and skills to help develop and support others just starting out in their careers or progressing in their workplace.

I returned back to the retail industry in 2016 as an operations manager to further enhance and enrich my skills and knowledge.

I started my working life as a customer service assistant for a large, well-known food retailer and worked my way up to supervisor. Exploring a variety of roles gave me real insight into how a large organisation operates and how vital its people are to its success.

I later progressed into a higher management role and completed an apprenticeship to support my development. That experience inspired me to use my own journey to support others and motivate them to grow through learning.

It was then that I decided to change career paths and move into the apprenticeship and training sector.

I’ve now worked in the industry for over 21 years, supporting individuals to develop the knowledge and skills they need to achieve their goals. I’ve always believed that learning should be an enjoyable, empowering experience and I bring that ethos into everything I do to engage and inspire those on their learning journey.