Customer First – Confidence, Care and Career Skills Level 2

About the course

Customer First – Confidence, Care and Career Skills

Qualification: Certificate in Customer Service Level 2
The purpose of this qualification is to develop your knowledge and understanding of Customer service

About the course
This 10-day programme combines a nationally recognised Level 2 Certificate in Customer Service with in-house modules on Conflict Management and Interview Skills, designed for real-world impact. Learners develop essential communication, teamwork, and problem-solving abilities needed for success in any frontline or customer-facing role.

Learners leave the programme more career-ready, equipped with the interpersonal skills and strategies to deliver excellent service and succeed in interviews.

Is this course right for you?
Designed for those new to service roles or returning to work, the course provides a practical, supportive environment that includes personal development planning, customer-focused role plays, and guided preparation for job interviews. Participants also gain the tools to manage and de-escalate conflict professionally, boosting confidence, emotional intelligence, and workplace readiness.

What you will learn:
This course covers essential topics to help you provide outstanding customer service in any industry.

Key learning topics include:

• Understanding the principles of customer service
• Effective communication skills and handling customer queries
• Managing customer expectations and complaints
• Professionalism and positive customer interactions
• Understanding the importance of teamwork in customer service
• Conflict Management
• Interview Skills

How you will learn:
This course is delivered in a classroom setting, with expert trainers guiding you every step of the way through:
Face-to-face classroom sessions with Interactive activities and discussions with guided learning and tutor support

On successful completion of the course you will have a guaranteed interview and support to gain employment

Eligibility:

• Aged 19 or over
• Resident in Greater Manchester
• Unemployed
• Ordinarily resident in the UK
• Have the right to live and work in the UK