

Customer Service - Level 2

Course overview
At a glance
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LevelLevel 2
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Duration11 Sessions
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Location West Yorkshire
About the course
Customer Service - Level 2Qualification: Certificate in Customer Service Level 2
The purpose of this qualification is to develop your knowledge and understanding of Customer service
About the course
This course provides a comprehensive understanding of customer service, helping you develop the skills and knowledge needed to deliver excellent service in a variety of industries.
Is this course right for you?
Are you looking to work in a customer service environment? Want to increase your skills and knowledge to be able to deliver excellent customer service? Want to enhance your customer service skills and gain a nationally recognised qualification? This could be the course for you.
What you will learn:
This course covers essential topics to help you provide outstanding customer service in any industry.
Key learning topics include:
- Understanding the principles of customer service
- Effective communication skills and handling customer queries
- Managing customer expectations and complaints
- Professionalism and positive customer interactions
- Understanding the importance of teamwork in customer service
How you will learn:
This course is delivered in a classroom setting, with expert trainers guiding you every step of the way through:
Face-to-face classroom sessions with Interactive activities and discussions with guided learning and tutor support
On successful completion of the course you will have a guaranteed interview and support to gain employment
Eligibility:
- Are over 19 years old as of 31st August 2025
- Resident in West Yorkshire
- Unemployed or earning under £25,750 and looking to work in a customer service role
- Ordinarily resident in the UK
- Have the right to live and work in the UK
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