Customer Service - Level 2CS L2wyca

Course overview

At a glance

LevelLevel 2
Duration11 Sessions
Location West Yorkshire

About the course

About the course

Customer Service - Level 2
Qualification: Certificate in Customer Service Level 2
The purpose of this qualification is to develop your knowledge and understanding of Customer service

About the course
This course provides a comprehensive understanding of customer service, helping you develop the skills and knowledge needed to deliver excellent service in a variety of industries.

Is this course right for you?
Are you looking to work in a customer service environment? Want to increase your skills and knowledge to be able to deliver excellent customer service? Want to enhance your customer service skills and gain a nationally recognised qualification? This could be the course for you.

What you will learn:
This course covers essential topics to help you provide outstanding customer service in any industry.

Key learning topics include:

Understanding the principles of customer service
Effective communication skills and handling customer queries
Managing customer expectations and complaints
Professionalism and positive customer interactions
Understanding the importance of teamwork in customer service

How you will learn:
This course is delivered in a classroom setting, with expert trainers guiding you every step of the way through:
Face-to-face classroom sessions with Interactive activities and discussions with guided learning and tutor support

On successful completion of the course you will have a guaranteed interview and support to gain employment

Eligibility:

Are over 19 years old as of 31st August 2025
Resident in West Yorkshire
Unemployed or earning under £25,750 and looking to work in a customer service role
Ordinarily resident in the UK
Have the right to live and work in the UK