L1 CS & L2 PDE AWARD
Start the next step in your career with Realise.
Course overview
At a glance
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LevelLevel 1
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Duration7 Sessions
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Location
West Yorkshire
About the courseAbout the course
Customer Service and PDEQualifications:
Level 1 Award in Customer Service
Level 2 Award in PDE
Our fully funded short course will give you the opportunity to gain your Customer Service and PDE qualifications.
About the course:
Start the next step in your career with Realise.
Course led by expert tutors and delivered in a classroom setting, giving you everything you need to take your next steps into work.
What you will learn:
Topics covered:
- Roles within Customer Service
- Good customer service and the importance in communicating effectively
- How to deal with queries, problems and complaints
- Employment skills including; self management, working in a team and positive attitudes and behaviours
Tutor expertise and training in a classroom setting, practical skills, teamwork and learning new skills and knowledge.
Eligibility:
- Unemployed and seeking employment or employed and earning under £25,750 and able to attend every day and looking for employment in a Customer Service environment.
- Age 19 and over as of 31st August 2025
- Resident in West Yorkshire
- Ordinarily Resident in the UK
- Have the right to live and work in the UK
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