Operations manager apprenticeship
Our Operations Manager programme is designed to support and help those in roles with a responsibility for leading teams and delivering business plans to be successful.
At a glance
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LevelLevel 5
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Duration18 months + EPA
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LocationWorkplace
About the course
Is this course right for you?
What you’ll learn
How you’ll learnAbout the course
Our Operations Manager programme is designed to support and help those in roles with a responsibility for leading teams and delivering business plans to be successful.
An in-house team of management and leadership experts have created a programme that will instill and embed new skills and confidence in you so that you can drive your career forward.
The apprenticeship brings together the theory and policy of management with practical, interactive learning to improve business performance and your own knowledge, skills and behaviours.
This course is cost-free to learners. All our programmes are regulated and funded through the government or the apprenticeship levy.
Is this course right for you?
This is an ideal programme for those who have management experience and are in a day-to-day senior management and leadership role. Typical jobs of apprentices we support are: Operations Manager, Head of Department and Regional or Divisional Manager.
There are no formal minimum entry requirements to join the programme, these are typically set by your employer. Previous examples have been five GCSEs at Grade C or higher and an appropriate amount of management experience with sufficient exposure and opportunity to be able to fulfil the apprenticeship requirement.
What you’ll learn
You’ll be provided with the tools, knowledge and support to master new management and leadership skills so that you are able to flourish in your role.
Learning topics include:
- Business Management
- Leading & Managing People
- Operational Management
- Project Management
- Problem Solving & Decision Making
How you’ll learn
You’ll benefit from our blended learning programme that is delivered in cohorts, meaning you will be working alongside other like-minded and skilled apprentices throughout your journey, enabling you to form new networks and relationships.
Our blended learning programme typically includes:
- Support from a dedicated and skilled management trainer
- Regular 1-2-1 coaching support, reviews, visits and guidance
- Classroom workshops
- Webinars
- Online learning resources and support available 24/7
- Assignments and self-study activities
- English and maths support if it is needed
- End Point Assessment preparation, support and readiness checks
The programme has been invaluable to me. It has been interesting, informative and helped me to recognise my skills and abilities.
Angela Leeding, Realise Performance Manager
Operations manager apprenticeship - Realise
The people that make it happen
My name is Charlotte, and I’m a Training and Development Officer at Realise. I currently support learners on the Customer Service Specialist Level 3, Team Leader Level 3, and Operations Manager Level 5 apprenticeships.
Before moving into the education sector, I spent 10 years in the funeral industry, progressing through a variety of roles before becoming an Area Manager responsible for 21 branches. This experience has been invaluable in my current role, as I understand the challenges of managing a team while meeting customer expectations.
During that time, I also completed my own apprenticeship, so I truly understand the demands of balancing work responsibilities with coursework.
I’m passionate about supporting others, and in addition to my role as a TDO, I’m also part of the Safeguarding and Wellbeing Team at Realise.
My working career began in retail when I was 16 and fresh out of school, leading to a 30-year journey in the retail sector.
I progressed from a part-time assistant to team leader, then to section manager, and eventually into senior roles including assistant manager, deputy manager, and store manager. I spent over 20 years managing in various areas of retail.
During this time, I witnessed significant changes in the industry and developed extensive knowledge and experience in retail operations, customer service, business administration, and management.
In 2008, I was made redundant and transitioned into the learning and development sector, where I began delivering NVQs and Functional Skills. When these were replaced by Apprenticeship Standards in 2017, I continued to adapt and grow in my new career. I found real satisfaction in being able to share the knowledge and skills I’d gained over the years.
In 2017, I joined a different training provider, delivering training aligned with the new standards. After being made redundant again in 2023, I joined Realise, where I continue to support learners on their development journeys.
FAQs
Typical jobs titles for those undertaking the operations or departmental manager include Operations Manager, Head of Department and Regional or Divisional Manager.
The course can be 95% funded by the government or paid in full, through the apprenticeship levy. Additional financial incentives may also be available.It’s the employer’s responsibility to fund the course but Realise will support you to access funding.
Need more information?
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Get StartedRelated courses
Level 5
Workplace
18 months + EPA
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