Test Course 2 - Customer Service L1
Course overview
At a glance
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LevelLevel 1
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Duration2 Sessions
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Location
Greater Manchester
About the courseAbout the course
| Award in customer service The course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area. About the course You will be equipped with key work and life skills (such as communication) to help deal with customers. You will be supported by highly skilled, professional and experienced trainers who will share their expert knowledge and insight with you throughout this course. This course is cost-free to learners. Is this course right for you? Learners are eligible if they are aged 19+ and living in Bradford, Liverpool City Region or Kirklees. This course is open to people who aspire to work in customer service. What you’ll learn You will gain and develop customer service and personal skills. Topics covered will include: Principles of maintaining customer service through effective handover How to follow up customer service actions How to maintain customer service through effective handover Resolving customer service problems How you’ll learn Participants will be supported by highly skilled, professional and experienced trainers who able to share their expert knowledge and insight with course attendees. You will also have access to a range of resources in order to enhance your learning as well as being able to have materials to refer back to after your course is completed. |
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