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Test Course - Customer Service Level 2

Test Course - Customer Service Level 2
Course overview

At a glance

  • overview-level-icon LevelLevel 2
  • overview-duration-icon Duration1 week
  • overview-locaton-icon Location Greater Manchester

About the course

Award in customer service
The course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area.

About the course
You will be equipped with key work and life skills (such as communication) to help deal with customers.
You will be supported by highly skilled, professional and experienced trainers who will share their expert knowledge and insight with you throughout this course.
This course is cost-free to learners.

Is this course right for you?
Learners are eligible if they are aged 19+ and living in Bradford, Liverpool City Region or Kirklees. This course is open to people who aspire to work in customer service.

What you will learn
You will gain and develop customer service and personal skills.
Topics covered will include:
  • Principles of maintaining customer service through effective handover
  • How to follow up customer service actions
  • How to maintain customer service through effective handover
  • Resolving customer service problems
How you will learn
Participants will be supported by highly skilled, professional and experienced trainers who able to share their expert knowledge and insight with course attendees.

You will also have access to a range of resources in order to enhance your learning as well as being able to have materials to refer back to after your course is completed.
Course Name Course Location Post Code Date Start Time Book
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