Retail team leader apprenticeship
Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence.
At a glance
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LevelLevel 3
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Duration12 months + EPA
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LocationWorkplace
About the course
Is this course right for you?
What you’ll learn
How you’ll learnAbout the course
Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence.
Learning can be tailored to the employer and we can share our experiences of delivering to a wide range of employers to support you in the best possible way.
The programme typically takes 12 months + EPA and is delivered by our sector expert trainers providing blended learning.
This course is cost-free to learners. All our programmes are regulated and funded through the government or the apprenticeship levy.
Is this course right for you?
This apprenticeship is for individuals who are currently working as or aim to be a team leader or supervisor within a retail environment.
This course is designed for those who are working in retail who want to progress in their career, take on more responsibility and want to learn how to be a successful leader. Additionally, it is for those working in a junior role looking to enhance their career.
There are no formal minimum entry requirements to join the programme, these are typically set by your employer. Previous examples have been five GCSEs at Grade C or higher and an appropriate amount of management experience with sufficient exposure and opportunity to be able to fulfil the apprenticeship requirement.
What you’ll learn
You will learn the essential management skills needed to successfully fulfil your role as a leader and be able to cope and respond to everyday business challenges with confidence and clarity.
Topics covered include:
- Understanding the customer
- Organising a team
- Communication & responding to different situations
How you’ll learn
Apprentices are supported every step of the way with regular 1-2-1s, reviews, coaching and IAG.
Learning takes place via:
- Face-to-face sessions
- remote delivery such as Skype, Zoom and Adobe Connect
- Telephone & email support
- Online learning
I would encourage anybody considering an apprenticeship to go ahead with it. It can be crucial in enhancing careers.
Terence Archer, Selco
The people that make it happen
Trainer assessor
I am a qualified and experienced trainer with 23 years of experience in the industry and almost 15 of these with Realise! With extensive experience in customer service, retail and business administration, working in these sectors since the age of 15. I have a plethora of knowledge and skills to support learners at various stages of their career. Along with my excellent and cheery communication skills, I love supporting people and it is a pleasure to see them succeed in achieving their goals and aspirations.
Training & development officer
I am an experienced assessor and trainer, delivering retail, customer service and business administration from level 2 to Level 4. I have been working in the industry for the last seven years and started working with Realise in October 2018. I have a bachelor degree in economics and masters in business administration. I have more than 10 years of experience in retail and business administration. Ever since I have moved into this role, I have enjoyed it immensely as it has been both challenging and rewarding at the same time. I always try to keep myself extremely organised and have a flexible approach to my workload.
I am a proud dad of two lovely kids and love to enjoy my time with my family. Besides my work and family life, it’s all about sport. sport is my passion and hobby. I love to watch football, cricket and tennis. I am a die-hard fan of Manchester United and closely follow English County Championships. I am also a big fan of Roger Federer.
Training & development officer
I have a vast experience in trade, entertainment and retail. I took the plunge back in 2007 to become an assessor and never looked back. I qualified as an assessor back in 2007 and I have loved teaching and learning for the last 16 years and the last five years at Realise. Which I have to say has been an experience that I have enjoyed most out of my training career.
Training & development officer
I have been in work based learning for nearly 15 years and seen many changes, with the move across to standards the most significant and I feel this has added real value to the apprentice programmes we deliver. Being a curriculum lead I have also had the opportunity to create bespoke delivery models so that every apprenticeship journey can be different and suit the learners and their employers in the best possible way and support them to end point assessment.
Senior training development officer
I work as a senior training and development officer in the business skills sector and I have over 15 years’ experience within the industry, I have worked here at Realise for just over 3 years. As well as supporting my performance manager, I work on the BT contract delivering customer service and retail management apprenticeships in Openreach and EE.
FAQs
Level 3 apprenticeships or advanced apprenticeships are the equivalent of two A-Levels.
Progression from this apprenticeship could be into a junior or higher level management roles within retail which can enable you to complete higher level training and apprenticeships such as:
- Level 3 Retail Team Leader
- Level 4 Retail Manager
Your trainer and line manager will work together to support you throughout the duration of your apprenticeship. You will be provided with an e-portfolio store and monitor your evidence. In addition you will have access to our e-learning system giving you access to a wealth of materials to support your studying.
Throughout your apprenticeship, you will learn about key principles of retail and the skills and behaviours required to carry out these principles.
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Get StartedRelated courses
Level 3
Workplace
15 months + EPA
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