Apprentice Sales Administrator

Vacancy Detail

Purpose and impact:
You will play a pivotal role in recruiting learners, ensuring that they are provided with information, advice and guidance to allow them to make an informed decision relating to their learning journey. You will ensure that Realise match the right learner to the right programme.  You will be the first point of call for our referral partners when they contact Realise by telephone and email. You will allocate learners to courses based on suitability.

The Role 
Whilst we can’t promise that every day will be the same, your key responsibilities are likely to be: 
Ensuring learners receive a fast, friendly, and professional first impression of our organisation — feeling supported and motivated from the very first contact.
Demonstrating friendly, engaging and welcoming behaviours with our referral partners and stakeholders.
Undertaking Right Learner Right Programme telephone calls and any further reminder calls ahead of course commencement.
Contributing to the smooth running of the business development team, through your organisational skills, communication, and attention to detail.
Accurately maintaining data and records held on our learner system.
Providing an efficient, caring and committed service to our learners, ensuring they will move confidently from referral source into learning.
Ensuring all potential learners are advised of the correct identification and right to work evidence required to join a course.
Establishing excellent knowledge of, and working within, the parameters of funding rules to maintain compliance levels. 
Representing Realise at events where potential learners, employers and referral partners may be present. 

At Realise, we believe in nurturing a positive work environment where our employees thrive both personally and professionally. We understand that a fulfilling career goes hand-in-hand with a balanced and enjoyable life. That's why we offer a wide range of benefits designed to make your time with us as rewarding as possible. Here's a glimpse of what you can expect when you join our business:

Birthday leave
Generous annual leave - 25 days
Health Shield cashback scheme
Exclusive discounts
Flexible work options
Employer contributory pension

Qualifications required

• Maths and English at Grade 4 (or equivalent) preferred

Personal qualities

• A willingness to learn and build new knowledge and skills in your role.

Skills required

• Excellent interpersonal and communication skills to build relationships with learners, both face to face and on the telephone, to motivate and support them throughout their training journey. ​
• Ability to work in fast paced environment where priorities may often change.
• Good level of ICT skills, including experience of data input.
• Effective at organising tasks and maintaining precise attention to detail.
• Ability to work alongside the Regional Sales Manager, Business Development colleagues and other stakeholders such as DWP.  ​
• Familiarity with the adult skills training landscape and funding regulations is desirable but not essential. Training will be given.