Business Administration Apprentice

Accrington, BB5 0RE

Ref: VAC-01481

Type: Apprenticeship

Salary: £14,560.00 per year

Sector: Business Skills

Deadline: 28/11/2025

Start Date: 01/12/2025

Working Week: 35 hours a week Mon - Fri 9am - 4pm

Company: FOCUS ON TESTING

Positions Available: 1

Vacancy Detail

We are looking for a motivated Business Administration Apprentice to support the day-to-day running of our office. The role will provide hands-on experience across administration, customer service, and compliance support, while working towards a recognised business administration qualification.
Key Duties & Responsibilities
• Administration & Office Support
o Handling incoming calls, emails, and post; directing enquiries to the right team members.
o Maintaining digital and paper records, ensuring accuracy and confidentiality.
o Preparing documents, reports, and certificates for clients (e.g., PAT test reports, risk assessments).
o Assisting with diary management, scheduling site visits, and allocating engineers.
• Customer Service
o Acting as a first point of contact for client queries, providing professional and helpful responses.
o Assisting with issuing quotes, booking jobs, and following up with clients.
o Supporting credit control activities (e.g., sending reminders for overdue payments).
• Compliance & Data Management
o Updating client compliance records on internal systems.
o Ensuring documentation is stored in line with GDPR and company policies.
o Supporting reporting for insurance and regulatory requirements.
• Team Support
o Working closely with engineers and consultants to ensure smooth delivery of services.
o Supporting marketing and business development tasks such social media.
o Assisting with general office tasks to keep operations running efficiently.

Qualifications required

Strong English, Maths and IT - Grade 4 GCSE (or equivalent) preferred

Personal qualities

Good communicator
Eager to learn
Good people skills
Can take initiative and work as part of a team.

Skills required

• Strong attention to detail and organisational skills.
• Good IT skills (Microsoft Office, email, online systems).
• Confident communicator with a professional telephone manner.

Future Prospects

This apprenticeship will provide a grounding in business administration within a compliance-focused consultancy. On completion, there may be opportunities to progress into roles such as Office Administrator, Compliance Coordinator, or Client Account Support.

Training to be Provided

Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Business Administrator Level 3 apprenticeship standard, which includes:
•Knowledge, Skills and Behaviours
• Business Administrator L3 Apprenticeship Standard
•Functional skills in Maths and English if required
This will be delivered by your dedicated training provider, Realise.

Apply for apprenticeship

Business Administration Apprentice