Customer Service Sales Apprentice

Vacancy Detail

Target are an IT hardware and software distributor supplying the independent retail channel as well as online retailers, system integrators, and reseller customers. We have an expanding portfolio working with over 50 direct or exclusive brands including taking our own branded products to market.

We are seeking a hard-working and self-sufficient customer service apprentice to join the team as a seconded employee for our partner Newline Interactive. Newline is a global provider of interactive touch displays and collaboration solutions. This junior role is an excellent opportunity for someone eager to develop their skills under the guidance of experienced professionals. The successful candidate will be responsible for supporting the Newline UK business through a variety of commercial activities to drive business growth for its clients.

Job Purpose:
As a Level 2 Customer Service Apprentice will support the sales team in achieving business growth. This role offers hands-on experience in sales operations, marketing trends, and performance reporting while working toward achieving key performance indicators (KPIs) and compliance standards.

Key Responsibilities:
1. Strategic Planning & Execution
• Support the implementation of the company’s strategic sales plans to achieve business objectives.
• Assist in monitoring progress toward set goals and targets.
2. Customer Needs Clarification
• Engage with customers to understand their requirements and provide tailored product or service solutions.
• Ensure customer expectations are clearly communicated and met.
3. Competitive Information Collection & Reporting
• Gather, analyse, and report on competitor activities and market trends.
• Provide insights to support strategic decision-making.
4. Financial & Performance Targets
• Assist in meeting financial goals through effective sales support and opportunity development.
• Contribute to the achievement of monthly, quarterly, and annual KPIs.
5. Customer Relationship Management
• Establish and maintain positive relationships with customers through effective communication and follow-up.
• Support the customer lifecycle from acquisition to after-sales service.
6. Marketing & Sales Activities
• Support the updating of marketing trends and materials.
• Participate in sales activities, including preparing quotations, assisting with customer training, and coordinating product demonstrations.
7. Events & Trade Shows
• Assist in the preparation and participation of sales campaigns, exhibitions, and trade shows.
• Represent the company professionally during customer and industry events.
8. Reporting & Forecasting
• Prepare weekly reports of sales performance for the Country Manager.
• Contribute to sales forecasts and provide constructive feedback to improve performance.
9. Customer Engagement
• Conduct customer visits to gather feedback and ensure satisfaction.
• Follow up on leads and maintain accurate records in the CRM system.
10. Compliance & Quality Standards
• Ensure adherence to company policies, sales regulations, and ethical standards.
• Maintain accurate documentation in compliance with internal and external requirements.

This is a hybrid role, with both office and home working.
Age related salary with opportunity to earn attractive bonuses through exceeding targets
All equipment (including a Newline monitor) will be provided
24 days annual leave
Workplace pension
Christmas shutdown
Medical cash plan
Annual company profit share scheme


https://newline-interactive.com/uk/

Qualifications required

• • GCSEs (or equivalent) in English and Mathematics at grade 3 preferred.

Personal qualities

• • Self-motivated, proactive, and eager to learn.
• • Interest in developing a career in sales, business, or marketing.

Skills required

• • Strong communication and interpersonal skills.
• • Analytical thinking and attention to detail.
• • Ability to work collaboratively within a team.
• • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).