Terrence Farmer, of Barling in Essex, had worked as a landscaper and within the groundworks sector before deciding on a change in direction.

Today, after completing an apprenticeship with leading provider Realise, he is Duty Traincrew Manager with Greater Anglia, overseeing the daily tasks of more than 800 traincrew staff from eight different depots as part of a 24-hour operation.

He is responsible for checking sign in times, pay, sickness and holiday, as well as other admin tasks. During disruption he manages displaced train crews and liaises with train service management to keep the live service manned to reduce delays or cancellations.

Speaking during National Apprenticeship Week, Terrence said: “I started on the railway in 2020 as a relief gateline operative on the Southend to London branch, working at multiple stations.

“My manager encouraged me to complete some training to progress and I took full advantage.

“I studied a Customer Service Level 2 apprenticeship, provided by Realise. The course was very tailored and gave me an opportunity to explore different departments and improve my knowledge of the operational railway. Shadowing people from different sections allowed to me understand and formulate a clearer path for my own ambitions.

“I received a lot of help and support from my tutor – Colin Fisher is a true educator. The format of the tasks allowed me to explore each module at my own pace and in a variety of ways.”

Terrence, who is 43 and blind in one eye, admits he felt overwhelmed by technical jargon when he started on the railways.

“The jargon, the infrastructure, the multiple systems and the sheer weight of responsibility felt a lot,” he said. “To reach a point where I feel like a competent and key part of the fantastic team of very experienced colleagues is brilliant.

“My new role is mostly people management so I can have a huge impact on people’s lives. I really enjoy the challenging, fast-paced environment.

“I’ve received fantastic support and encouragement from my managers as I’ve progressed with Greater Anglia. I’m really grateful for everyone’s assistance.”

Terrence had a simple message for anyone looking to enhance their career through an apprenticeship.

“Just put yourself out there and got for it,” he said. “It’s never too late to take advantage of opportunities and to develop your skillset.”