Operations or departmental manager apprenticeship

Our Level 5 apprenticeship has been designed in partnership with the Institute of Leadership and Management (ILM) to embed the best industry practices and professional standards in our course so that you can develop grow and succeed in your career.

Woman presenting to her colleagues at work
Course overview

At a glance




23 months



About the course

Our operations/departmental manager programme is designed to support and help those in roles with a responsibility for leading teams and delivering business plans to be successful.

An in-house team of management and leadership experts have created a programme that will instill and embed new skills and confidence in you so that you can drive your career forward.

The apprenticeship brings together the theory and policy of management with practical, interactive learning to improve business performance and your own knowledge, skills and behaviours. 

This course is cost-free to learners. All our programmes are regulated and funded through the government or the apprenticeship levy.

Is this course right for you?

This is an ideal programme for those who have management experience and are in a day-to-day senior management and leadership role. Typical jobs of apprentices we support are: Operations Manager, Head of Department and Regional or Divisional Manager. Apprentices will also achieve the ILM Diploma Level 5.

There are no formal minimum entry requirements to join the programme, these are typically set by your employer. Previous examples have been five GCSEs at Grade C or higher and an appropriate amount of management experience with sufficient exposure and opportunity to be able to fulfil the apprenticeship requirement.


The programme has been invaluable to me. It has been interesting, informative and helped me to recognise my skills and abilities.

Angela Leeding, Realise Performance Manager

What you’ll learn

You’ll be provided with the tools, knowledge and support to master new management and leadership skills so that you are able to flourish in your role.

Learning topics include:

  • Business Management
  • Leading & Managing People
  • Operational Management
  • Project Management
  • Problem Solving & Decision Making

You will also complete the ILM Level 5 Diploma for Leaders and Managers in completing this Apprenticeship.

Need more information?

No problem. It doesn’t matter if your query is big or small, our teams are here to help. Just complete a quick enquiry form and we’ll be in contact soon to assist you with your query.

How you’ll learn

You’ll benefit from our blended learning programme that is delivered in cohorts, meaning you will be working alongside other like-minded and skilled apprentices throughout your journey, enabling you to form new networks and relationships.

Our blended learning programme typically includes:

  • Support from a dedicated and skilled management trainer
  • Regular 1-2-1 coaching support, reviews, visits and guidance
  • Classroom workshops
  • Webinars
  • Online learning resources and support available 24/7
  • Assignments and self-study activities
  • English and maths support if it is needed
  • End Point Assessment preparation, support and readiness checks

Our experts

The people that make it happen


Quality improvement coach


Quality improvement coach

Being in education and training for approximately twelve years, I have been able to gain a depth of knowledge and experience to support others and add value to any organisation..
Throughout my career I have managed people and led others to achieve, not only strategic goals, but personal goals and achievements. Previously to education I spent 14 years as a manager in the insurance field.
I volunteered for a local college as a governor and chaired a committee, which is wonderful continual profession development, adding value to my role and enabling me to share experiences with others. I also support a business, as a business manager, in my spare time.


Quality improvement coach


Quality improvement coach

I live close to Manchester and have worked within the adult education industry for the last 14 years, two of those with Realise. I currently deliver operational departmental manager level 5 and I am the curriculum lead for this sector. However, I am just about to start my new role as a quality assurer for adult education and look forward to this new challenge!

Frequently asked questions

What is an operations or departmental manager?

 Typical jobs titles for those undertaking the operations or departmental manager include Operations Manager, Head of Department and Regional or Divisional Manager.

Is ILM a good qualification?

The ILM qualification is a highly regarded, internationally known qualification for managers to have. In fact, 78% of employers that chose ILM qualifications saw a return on investment within just one year according to an independent research study conducted by Harris Interactive in 2016.

Does this course offer any additional qualifications?

Yes! Learners will also gain the ILM Level 5 Diploma for Leaders and Managers.

Ready to take the next step?

Let’s talk. You’re only a few clicks away from enquiring about this course. Don’t delay, get in touch and start something exciting today!