Operations or departmental manager apprenticeship

Our Level 5 apprenticeship has been designed in partnership with the Institute of Leadership and Management (ILM) to embed the best industry practices and professional standards in our course so that you can develop grow and succeed in your career.

Woman presenting to her colleagues at work
Course overview

At a glance




23 months



About the course

Our operations/departmental manager programme is designed to support and help those in roles with a responsibility for leading teams and delivering business plans to be successful.

An in-house team of management and leadership experts have created a programme that will instill and embed new skills and confidence in you so that you can drive your career forward.

The apprenticeship brings together the theory and policy of management with practical, interactive learning to improve business performance and your own knowledge, skills and behaviours. 

This course is cost-free to learners. All our programmes are regulated and funded through the government or the apprenticeship levy.

Is this course right for you?

This is an ideal programme for those who have management experience and are in a day-to-day senior management and leadership role. Typical jobs of apprentices we support are: Operations Manager, Head of Department and Regional or Divisional Manager. 

There are no formal minimum entry requirements to join the programme, these are typically set by your employer. Previous examples have been five GCSEs at Grade C or higher and an appropriate amount of management experience with sufficient exposure and opportunity to be able to fulfil the apprenticeship requirement.


The programme has been invaluable to me. It has been interesting, informative and helped me to recognise my skills and abilities.

Angela Leeding, Realise Performance Manager

What you’ll learn

You’ll be provided with the tools, knowledge and support to master new management and leadership skills so that you are able to flourish in your role.

Learning topics include:

  • Business Management
  • Leading & Managing People
  • Operational Management
  • Project Management
  • Problem Solving & Decision Making

Apprentices may also complete the ILM Level 5 Diploma for Operational Leaders and Managers as part of their apprenticeship programme, however this is not a requirement to fully achieve the apprenticeship standard.

Need more information?

No problem. It doesn’t matter if your query is big or small, our teams are here to help. Just complete a quick enquiry form and we’ll be in contact soon to assist you with your query.

How you’ll learn

You’ll benefit from our blended learning programme that is delivered in cohorts, meaning you will be working alongside other like-minded and skilled apprentices throughout your journey, enabling you to form new networks and relationships.

Our blended learning programme typically includes:

  • Support from a dedicated and skilled management trainer
  • Regular 1-2-1 coaching support, reviews, visits and guidance
  • Classroom workshops
  • Webinars
  • Online learning resources and support available 24/7
  • Assignments and self-study activities
  • English and maths support if it is needed
  • End Point Assessment preparation, support and readiness checks

Our experts

The people that make it happen


Training & development officer


Training & development officer

My role at Realise is to deliver the Level 5 Operations and Department Manager apprenticeship. I also support in the design and delivery of workshops, resources, and support materials for the students. In my role, every day is a school day, I learn so much from my wonderful students whilst helping them to develop into leaders of the future.


Training & development officer


Training & development officer

I started my career as a management trainee in retail, so I know what it is like to work and do a qualification at the same time.

At the end of my training programme, I progressed from supervisor right through to senior management level. This progression has meant I have learnt and developed a great portfolio of business skills; customer service, business administration, retail and management. I chose to move into apprenticeships in 2007 because I wanted to share my industry knowledge and skills to help develop and support others just starting out in their careers or progressing in their workplace.

I returned back to the retail industry in 2016 as an operations manager to further enhance and enrich my skills and knowledge.

My love of training and development has never left me hence joining Realise in 2022. I enjoy seeing individuals learn and grow in their role and I love being an integral part of their development.


Training & development officer

Frequently asked questions

What is an operations or departmental manager?

Typical jobs titles for those undertaking the operations or departmental manager include Operations Manager, Head of Department and Regional or Divisional Manager.

Is ILM a good qualification?

The ILM qualification is a highly regarded, internationally known qualification for managers to have. In fact, 78% of employers that chose ILM qualifications saw a return on investment within just one year according to an independent research study conducted by Harris Interactive in 2016.

Does this course offer any additional qualifications?

Yes! Learners will also gain the ILM Level 5 Diploma for Operational Leaders and Managers.

Ready to take the next step?

Let’s talk. You’re only a few clicks away from enquiring about this course. Don’t delay, get in touch and start something exciting today!