As an Office Manager, Summer manages a variety of responsibilities to ensure the smooth operation of the care setting. One of her key duties involves overseeing staff documentation, ensuring that important records such as DBS checks and car insurance are accurate and up to date.

Summer also trains in-house staff on essential skills like moving and handling, first aid, and medication administration. Communication is central to her role, as she regularly liaises with clients, their families, healthcare professionals, and her team members to ensure coordinated care.

In addition to her administrative duties, Summer conducts spot checks and supervisions to maintain high standards within the team. She is actively involved in client reviews to assess and adapt care plans where necessary.

On a hands-on level, Summer provides personal care to clients, ensuring their nutrition, hydration, and medication needs are met. Housekeeping tasks also fall within her remit, helping to maintain a comfortable and clean environment for clients.

Since completing the course, Summer has secured a promotion at Freedom Home Care.

Summer has flourished, with a renewed sense of confidence and has overcome her imposter syndrome. Summer now feels ready to put her new skills into practice and lead by example during team training sessions and care calls.

“I would struggle with my confidence and imposter syndrome but doing this course has solidified that I am capable and have the knowledge to be amazing in my role.

“My willingness to learn and adapt has shown that I am committed, and I have been put forward to do my Level 5 now, so I can continue to grow and learn and work my way up.”

A huge well done to Summer!