The programme is delivered through a blended learning approach. Apprentices benefit from different learning techniques and resources to deepen their knowledge and understanding. Imi found that blended learning suited her learning style.
She said: “I liked that the course was a mix of face-to-face learning, online modules, and essays or assignments. In addition to work-based tasks such as shadowing other teams and site visits.”
The customer service specialist programme can be delivered on a one-to-one basis or as part of a group. Imi studied as part of a group with colleagues across VolkerWessels.
She continued: “Classes were different from being in school because everyone was there by choice and were likeminded in their attitude to learning.
“Being part of a cohort meant we could bounce ideas and draw from each other’s experiences. Our cohort consisted of people from lots of different areas of the business, so it was interesting to see the part we each play in keeping everything ticking over and even working together in some cases.
“I am lucky to have the training opportunities available and worked closely with the L&D team in finding the balance between learning about customer services and our business. By learning more about other teams, it helps to provide a better service to our customers.”