This programme will provide candidates with the skills and underpinning knowledge in a broad range of contexts where information, advice and / or guidance (IAG) is offered.

The qualification is appropriate for any colleagues who have responsibility for providing information, advice or guidance as part of their core work and for those who may be involved in general signposting to other sources of appropriate IAG. It will also support delivery of work-based learning.

Programme participation is especially relevant to those working in Further or Adult Education, sector based vocational training, those supporting young people with careers and personal choices such as Trainers, Teachers, Lecturers, Coaches, Support Staff and Learning Mentors. It is also recommended for those giving advice in the Voluntary Sector, Health Workers, and anyone who would benefit from a programme of study reinforcing good practice, underpinning knowledge, and formally recognising learning and skills developed through experience.

To be eligible for the courses, candidates must:

• Be aged 19 or over
• Have lived in the UK for the past 3 years
• Have the right to live and work in the UK
• Live at a West Midlands or Greater Manchester postcode.

Candidates must achieve 21 credits for the completion of this programme.

Units included for delivery of this programme are:

• Establish communication with clients for advice & guidance.
• Review own contribution to IAG services.
• Support clients to make use of the advice & guidance service.
• Understand the importance of legislation & procedures.
• Develop interactions with advice & guidance clients.
• Enable advice & guidance to access referral opportunities.
• Liaise with other IAG services.