Understanding the retail selling process

Understands the basics of selling and working in a retail environment with our short course!

Course overview

At a glance




1 day



About the course

This course aims to aid your knowledge skills and behaviours in a retail environment and to ensure that you can understand the selling process and what it involves. You will develop your abilities to find out what the customers want and how to promote sales in your retail environment. 


Is this course right for you?

Anyone with a desire to work in a retail environment who has experience in the sector or would like to build on their knowledge is suitable for this course. 

Elqira Wiglet

My trainers have been very supportive!

Elwira Wiglat, Senior Support Worker, Pinfold

What you’ll learn

You will learn about the following topics: 

  • How to identify companies/organisations’ policies and procedures.
  • How to identify appropriate questioning techniques.
  • How to identify communication skills, presentation of self, personality, and knowledge of the products.
  • Be able to differentiate between being helpful and overbearing.
  • How to identify the importance of product knowledge and how this can make the difference between a sale and no sale.

How you’ll learn

Your sessions will be tutor-led, and you will either complete the course online or face-to-face in a classroom and you will have a workbook for your learning. You will complete various activities, participate in a Q & A supported by PowerPoint presentations and submit your work online. 

Frequently asked questions

How long is this course?

This course is one day long.

Ready to take the next step?

Let’s talk. You’re only a few clicks away from enquiring about this course. Don’t delay, get in touch and start something exciting today!