

Business administrator apprenticeship
Our business administrator apprenticeship has been designed by curriculum and sector experts from a range of different industries to reflect the transferable nature of the skills being learnt and used every day.

At a glance
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LevelLevel 3
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Duration15 months
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LocationWorkplace
About the course
Our business administrator apprenticeship has been designed by curriculum and sector experts from a range of different industries to reflect the transferable nature of the skills being learnt and used every day.
The content of the programme is to support apprentices who wish to progress on their chosen pathway to develop themselves to the next level as Senior support roles, Assistant Project Managers, or Management positions within the organisation.
The programme is delivered flexibly with no fixed start dates and can be tailored to meet your industry and sector.
Our 12-15 month blended learning programme provides you with the knowledge, skills and behaviours required to succeed in any office environment.
This course is cost-free to learners. All our programmes are regulated and funded through the government or the apprenticeship levy.
Is this course right for you?
This programme has 2 pathways for learners, depending on their level of experience.
Advanced Pathway 1: Designed to upskill employees who already have some level of experience in a business administration role and are looking to progress. Complete the programme in 12 months.
Entry-level Pathway 2: Designed for those who are new to the work environment. Complete the programme in 15 months.
Key skills for the role include having a positive attitude, taking responsibility, time management, accuracy, attention to detail and working with integrity.
As a business administrator you’ll also be expected to show initiative, managing priorities and use problem-solving skills, as well as supporting others.
The role is typically varied, challenging and exciting and provides a platform for you to thrive in a business administration role by gaining a sound understanding of the business administrator fundamentals.
What you’ll learn
You’ll develop new skills that will underpin your future success and career development for a variety of roles.
Your learning will include:
- Management of Self
- Understanding Organisational Environments
- Managing Administrative Functions
- Effective Communication
- Coaching & Leadership Skills
- Managing Change
- Project Management
- Influencing & Persuading
How you’ll learn
You’ll learn and be taught by an experienced Trainer dedicated to you, supporting you every step of the way through the programme.
This includes:
- Hands on learning – apply your skills to real life working scenarios
- Virtual and/or face to face classroom sessions, including regular workshops
- Independent learning, including access to an online resource library and AI generated webinars to expand your knowledge
- 121 coaching and mentoring support scheduled around your needs, with quarterly progress reviews
- Support from English/Maths specialists (if needed)
- End Point Assessment (EPA) preparation and gateway readiness checks
Each month will consist of set pre work including organisational evidence gathering, research tasks and webinars ahead of the classroom workshops.
The workshop sessions will cover knowledge relating to the IfATE standard, bespoke organisational content, and wider learning, through interactive activities and engaging resources.
Post work activities will support the embedding of knowledge into the skills and behaviours within the organisational workplace.
Halfway through the programme, learners will complete a presentation reflecting on the knowledge, skills and behaviours learnt and personal development in their role so far.
The programme will be then finalised with a closing presentation ahead of the end point assessment window to complete your learning.
Realise really care and they have an understanding that people learn in different ways.


I have had the opportunity to learn new skills like customer care. Since starting this course I now I feel like I have a purpose.


Business administrator apprenticeship - Realise

The people that make it happen

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My early career began in a customer service role at a large utility company, where I held various positions including credit management, correspondence, and customer excellence. I also took on coaching responsibilities and worked as a Training Centre Manager. During this time, I completed NVQs in Customer Service, Contact Centre Operations, and Learning and Development.
Afterward, I took time out to backpack around Australia, New Zealand, and Southeast Asia. On returning, I began working in a role that supported people back into employment, which sparked my interest in further education and apprenticeships.
Since 2008, I’ve worked with several training providers in roles such as assessor, coach, and tutor. One of my most recent accomplishments was achieving a Level 5 CMI Diploma in Management & Leadership in 2024.
I’m passionate about supporting people, helping them recognise their potential, and guiding them toward achieving qualifications that can transform their futures.


With over 13 years of experience as a dedicated Business Skills Trainer, I specialise in delivering apprenticeships in Customer Service Level 3 and Business Administration Levels 2, 3, and 4. I'm passionate about sharing industry best practices and developing the knowledge, skills, and behaviours that empower individuals to succeed in the business world.
Whether supporting those just starting out or helping professionals take the next step in their careers, I’m committed to guiding learners toward meaningful growth and long-term success in the business skills sector.

FAQs
It is possible to go straight into a level 3 apprenticeship, however it’s really important that you choose the right programme for you. Our trainers will work with you to ensure the programme is the right choice for your skills.
Yes! You can become an apprentice with a degree.
A Level 3 Business Administrator Apprenticeship can help employers with improved productivity, efficiency, and employee engagement.
Apprentices gain practical skills directly applicable to their roles, which can lead to better workflow management and more streamlined processes within the organisation.
The programme is delivered flexibly with no fixed start dates and can be tailored to meet your specific business needs.

Need more information?
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