This is an entry-level programme to help you develop the knowledge, skills, and behaviours to be a successful customer service professional. You’ll be in a role handling frontline enquiries, using a variety of communication methods to manage and support your customers across a wide range of situations, including face-to-face, telephone, written communication, and social media.
It’s an ideal apprenticeship for anyone who is starting in customer service or has just started a customer service practitioner role.
You’ll be supported by an expert team throughout the apprenticeship with a programme designed by leading customer service specialists so that you gain a quality learning experience by the sector and for the sector.
Promotional opportunities include: customer service team leader, digital comms manager, national accounts & digital manager, or cs-key accounts manager.