Turning a setback into a fresh start: Georgia’s customer service career

Despite being made redundant shortly after completing her apprenticeship, Georgia’s Level 3 customer service qualification unlocked a brand-new start with Future Metals.

Putting her best foot forward:

Georgia from Milton Keynes had her sights set on a bright future and knew that an apprenticeship would help her improve her confidence and propel her forward in the world of customer service.

Upon finding the Level 3 Customer Service Specialist apprenticeship with Realise, Georgia discovered she could develop a strong foundational knowledge and effectively manage the customer service experience across complex cases. With that prospect, Georgia was ready to step up and enrol on the 15-month programme.

Enhancing her customer service skills at work:

Whilst on the apprenticeship programme, Georgia was a Finance Renewals Specialist for a large car dealership and the apprenticeship offered Georgia the opportunity to enhance her customer service skill sets and responsibilities within the business.

Georgia explained to Realise that her role was to maintain the relationships between customers and the company during their finance agreement and to support them in retaining their business after their agreement ends.

Georgia was encouraged to develop new ways of thinking and approaching different situations as well as how to get to the root problem and continually improve her service offer at work.

Georgia also explored topics such as:

• Business knowledge and understanding
• Knowing your customers and their needs/ Customer Insight
• How to deal with different types of customers
• Providing a positive customer experience
• Managing challenging and complicated situations