Principles of maintaining customer service through effective handover

Understands the basics of customer service with our short course!

Course overview

At a glance




1 day



About the course

This course will help you to maintain a high level of customer service in your working environment by developing your knowledge about how to effectively manage a handover. You will also gain a better understanding of the responsibilities of a customer service team. 


Is this course right for you?

This course is suitable for anyone with a desire to work in a retail or customer-facing environment and who would like to expand on their knowledge and experience of the sector. 

What you’ll learn

As part of this course, you will learn about a range of topics including: 

  • How to identify several different examples of services and products that rely on effective teamwork in services such as the NHS schools or factories.
  • How to identify customer service delivery process stages that rely on the exchange of information between self and colleagues.
  • How to describe the importance of agreeing on how information should be exchanged with colleagues to enable the completion of customer service actions.
  • How to describe how to review the way customer service actions are shared with colleagues.
  • How to identify appropriate customer service procedures for the delivery of services or products are met, including the importance of passing responsibility to an appropriate colleague for completing customer service actions.

How you’ll learn

Your sessions will be tutor-led, and you will either complete the course online or face-to-face in a classroom and you will have a workbook for your learning. You will complete various activities, participate in a Q & A supported by PowerPoint presentations and submit your work online. 

Frequently asked questions

Can I do this course if I do not have a lot of experience in customer service?

Yes, this course is to build and develop your skills, knowledge and behaviours with regards to customer service.

Ready to take the next step?

Let’s talk. You’re only a few clicks away from enquiring about this course. Don’t delay, get in touch and start something exciting today!