About the course
This course will enable you to identify a variety of customer service problems, and how to resolve the problem quickly, effectively, and sufficiently.
Is this course right for you?
This course is suitable for anyone with a desire to work in a retail or customer-facing environment and would like to develop their knowledge and experience of the sector.
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What you’ll learn
As part of this course, you will learn about a range of topics including:
- How to identify how repeated problems can negatively impact the company/organisation.
- How to recognise the importance of sharing customer feedback with others to identify potential problems before they happen.
- How to identify options for resolving a customer service problem.
- How to negotiate with others to resolve problems.
- The different types of action that may make a customer problem worse and explain why these should be avoided.
How you’ll learn
Your sessions will be tutor-led, and you will either complete the course online or face-to-face in a classroom and you will have a workbook for your learning. You will complete various activities, participate in a Q & A supported by PowerPoint presentations and submit your work online.
Frequently asked questions
Can I do this course if I do not have a lot of experience in customer service?
Yes, this course is to build and develop your skills, knowledge and behaviours with regards to customer service.
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