Principles of Resolving Customer Service Problems

Understand the basics of customer service with our short course!

Course overview

At a glance




1 day



About the course

This course will enable you to identify a variety of customer service problems, and how to resolve the problem quickly, effectively, and sufficiently. 


Is this course right for you?

This course is suitable for anyone with a desire to work in a retail or customer-facing environment and would like to develop their knowledge and experience of the sector. 

What you’ll learn

As part of this course, you will learn about a range of topics including: 

  • How to identify how repeated problems can negatively impact the company/organisation.
  • How to recognise the importance of sharing customer feedback with others to identify potential problems before they happen.
  • How to identify options for resolving a customer service problem.
  • How to negotiate with others to resolve problems.
  • The different types of action that may make a customer problem worse and explain why these should be avoided.

How you’ll learn

Your sessions will be tutor-led, and you will either complete the course online or face-to-face in a classroom and you will have a workbook for your learning. You will complete various activities, participate in a Q & A supported by PowerPoint presentations and submit your work online. 

Frequently asked questions

Can I do this course if I do not have a lot of experience in customer service?

Yes, this course is to build and develop your skills, knowledge and behaviours with regards to customer service.

Ready to take the next step?

Let’s talk. You’re only a few clicks away from enquiring about this course. Don’t delay, get in touch and start something exciting today!