Retailer apprenticeship

This apprenticeship centres around developing and learning new skills within a retail environment.

A man smiling in his shop.
Course overview

At a glance

Level

2

Duration

17 months

Location

Workplace

About the course

This apprenticeship centres around developing and learning new skills within a retail environment.

Learning can be tailored to the employer and we can share our experiences of delivering to a wide range of employers to support you in the best possible way.

The programme typically takes 17 months and is delivered by our sector expert trainers providing blended learning.

This course is cost-free to learners. All our programmes are  regulated and funded through the government or the apprenticeship levy.

Is this course right for you?

This apprenticeship is for individuals who are currently in an active retail role to enable you to develop knowledge, skills and behaviours.

Retailer’s provide exceptional customer service and product knowledge so customers receive a positive shopping experience, their actions influence the customer experience, delivering satisfaction and gaining loyalty for your organisation.

There are no formal minimum entry requirements to join the programme, these are typically set by your employer. Previous examples have been five GCSEs at Grade C or higher and an appropriate amount of management experience with sufficient exposure and opportunity to be able to fulfil the apprenticeship requirement.

This programme has helped me gain some core transferrable skills which has given me lots of confidence, everybody has a skill gap, and this programme has helped address those areas to push forward my career in Selco.

Malya Singh, Selco

What you’ll learn

The apprenticeship supports and helps individuals to expand their knowledge and skills within Retail.

Learning topics include:

  • Stock control
  • Customer loyalty
  • Knowledge and understanding of merchandise 
  • Understand how increase sales through product placement
  • Environmental issues and team work

How you’ll learn

Apprentices are supported every step of the way with regular 1-2-1s, reviews, coaching and IAG.

Learning takes place via:

  • Face-to-face sessions
  • Remote delivery such as Zoom and Adobe Connect
  • Telephone & email support
  • Online learning

Need more information?

No problem. It doesn’t matter if your query is big or small, our teams are here to help. Just complete a quick enquiry form and we’ll be in contact soon to assist you with your query.

Our experts

The people that make it happen

Kate

Trainer assessor

close
Kate

Trainer assessor

I am a qualified and experienced trainer with 23 years of experience in the industry and almost 15 of these with Realise! With extensive experience in customer service, retail and business administration, working in these sectors since the age of 15. I have a plethora of knowledge and skills to support learners at various stages of their career. Along with my excellent and cheery communication skills, I love supporting people and it is a pleasure to see them succeed in achieving their goals and aspirations.

Mashud

Training & development officer

close
Mashud

Training & development officer

I am an experienced assessor and trainer, delivering retail, customer service and business administration from level 2 to Level 4. I have been working in the industry for the last seven years and started working with Realise in October 2018. I have a bachelor degree in economics and masters in business administration. I have more than 10 years of experience in retail and business administration. Ever since I have moved into this role, I have enjoyed it immensely as it has been both challenging and rewarding at the same time. I always try to keep myself extremely organised and have a flexible approach to my workload.

I am a proud dad of two lovely kids and love to enjoy my time with my family. Besides my work and family life, it’s all about sport. sport is my passion and hobby. I love to watch football, cricket and tennis. I am a die-hard fan of Manchester United and closely follow English County Championships. I am also a big fan of Roger Federer.

Trev

Training & development officer

close
Trev

Training & development officer

I have a vast experience in trade, entertainment and retail. I took the plunge back in 2007 to become an assessor and never looked back. I qualified as an assessor back in 2007 and I have loved teaching and learning for the last 16 years and the last five years at Realise. Which I have to say has been an experience that I have enjoyed most out of my training career.

Alix

Training & development officer

close
Alix

Training & development officer

I have been in work based learning for nearly 15 years and seen many changes, with the move across to standards the most significant and I feel this has added real value to the apprentice programmes we deliver. Being a curriculum lead I have also had the opportunity to create bespoke delivery models so that every apprenticeship journey can be different and suit the learners and their employers in the best possible way and support them to end point assessment.

Alison

Senior training development officer

close
Alison

Senior training development officer

I work as a senior training and development officer in the business skills sector and I have over 15 years’ experience within the industry, I have worked here at Realise for just over 3 years. As well as supporting my performance manager, I work on the BT contract delivering customer service and retail management apprenticeships in Openreach and EE.

Frequently asked questions

What is a retail level 2 diploma apprenticeship equivalent to?
arrow_forward_ios

A Level 2 qualification can be equivalent to achieving GCSE grades 9, 8, 7, 6, 5, or 4 previously graded A*, A, B, or C.

What are my progression routes after the apprenticeship?
arrow_forward_ios

Progression from this apprenticeship could be into a junior or higher level management roles within retail which can enable you to complete higher level training and apprenticeships such as:

  • Level 3 Retail Team Leader
  • Level 4 Retail Manager
What support will I get?
arrow_forward_ios

Your trainer and line manager will work together to support you throughout the duration of your apprenticeship. You will be provided with an e-portfolio store and monitor your evidence. In addition you will have access to our e-learning system giving you access to a wealth of materials to support your studying.

What will I learn?
arrow_forward_ios

Throughout your apprenticeship, you will learn about key principles of retail and the skills and behaviours required to carry out these principles.

Ready to take the next step?

Let’s talk. You’re only a few clicks away from enquiring about this course. Don’t delay, get in touch and start something exciting today!